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OPERATIONS MANAGER
Job Title: Operations Manager
Location: Heartwood Saunas, Mid Wales
Salary: Up to £35,000 per annum
Date: May 2026
About us
Heartwood Saunas is an outdoor sauna design and build company creating exceptional wellness spaces for private and commercial clients across the UK and beyond. From our workshop in Mid Wales, we design and craft both made-to-order saunas from our Signature Collection (with carefully considered custom options) and fully bespoke commissions. Every project is thoughtfully designed, meticulously built, and sensitively integrated into its setting – whether that’s a country estate, coastal retreat, townhouse, or contemporary home. We do not produce off-the-shelf units. Every Signature sauna is built to order, and every bespoke project begins with a blank page. We work with natural materials, precision joinery, and timeless design principles – and we don’t cut corners. We believe true luxury is quiet – it’s found in the integrity of materials, quality of craftsmanship, and spaces that feel solid, calm, and built to last. Our saunas are made to perform beautifully, age gracefully, and provide meaningful restoration for years to come.
Joining Heartwood means becoming part of a team that cares deeply about the details, holds high standards without compromise, and takes pride in delivering work that is genuinely exceptional.
About the role
As Operations Manager at Heartwood, you will be the central organiser of the business — ensuring that people, processes, and projects are aligned, well-planned, and running smoothly day to day.
Working closely with Design, Sales and the Workshop, you will take ownership of planning and coordination across the full customer journey — from order through to installation — ensuring everything is proactively organised, clearly communicated, and executed to a high standard.
This role is focused on creating flow: bringing structure, clarity, and efficiency as the business continues to grow.
Key Responsibilities
Operations & Coordination
Oversee day-to-day operations to ensure efficiency, productivity, and a seamless customer experience
Act as the central point of coordination between Sales, Project Management, and the Workshop
Ensure clear communication and alignment across teams so that work progresses smoothly
Identify opportunities to improve processes and implement practical, effective solutions
Maintain high standards across operations, ensuring consistency and attention to detail
Planning & Scheduling
Coordinate sauna build schedules with the Workshop Manager to ensure an efficient and well-paced workflow
Plan and schedule installations in line with production timelines and project requirements
Liaise with contractors and project managers to ensure site readiness and smooth delivery
Proactively manage timelines, anticipating challenges and resolving issues before they impact delivery
Warranties & Aftercare
Oversee warranties, faults, and aftercare, ensuring issues are handled promptly and professionally
Maintain a high standard of customer care post-installation
Skills & Experience
Proven experience in an operations, coordination, or project-focused role
Strong organisational and planning skills, with the ability to manage multiple moving parts
Experience working across teams in a fast-paced or growing environment
Confident using systems (e.g. CRM/ERP such as Zoho) to manage workflows and information
Clear, confident communicator with strong interpersonal skills
Practical, solutions-focused mindset with strong attention to detail
Personal Attributes
A natural organiser who enjoys bringing structure and clarity to complex situations
Proactive and forward-thinking, with the ability to anticipate needs and plan ahead
Assertive and confident in coordinating people and holding accountability
Calm, reliable, and focused under pressure
Takes ownership and pride in ensuring things run smoothly and efficiently
How to apply: Email hr@heartwoodsaunas.com
Application deadline: Friday 29th May 2026
